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Product details
File Size: 2450 KB
Print Length: 266 pages
Publisher: The MIT Press; 2 edition (July 31, 2000)
Publication Date: July 31, 2000
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B004ZK8RTM
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Amazon Best Sellers Rank:
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Deming was always known as the father of quality. This book contained his very spirit and passion in pursuing good quality management and structured organizations. I do recommend to read this book in parts since it can be boring and repetitive in some chapters. The book however, is not grueling to read. My favorite part of the book is where he conducts the red bead experiments in where workers were tasked to produce different colored beads in which white make up 80% of the total beads. Yet there were more red than intended and even with incentive, it is hard to avoid this issue. The funnel experiment ultimately shows that tampering is the wrong solution for variation which in the end will create more problems in the end than reducing it. For me who is a visual learner, this examples allows me to visualize better. The part where I agree most is on page 146 where it concerns on “against grading in schoolâ€. A grade like the book said is just an arbitrary way of a teacher assessment of a particular student at that particular point of time. One can never predict the future and it is even enforced that there is only a limited amount of A that can be given out. It is like an attempt of quality by inspection.What intrigues me greatly is that a book that was written 30 years ago still make sense now even though we have an exponential advancement in technology and manufacturing. This just means that we have not improve at all since 30 years ago. For a leader, this book does not only guide you along to achieve good management skills but also enlighten you on to be more attentive towards value of teamwork and continuous improvement. Not everyone will be a leader but this book can/will make you better one. Even if you are not, it will make you a better person.
This book is a good read because it challenges traditional beliefs of how people work with each other to ultimately reach a common goal of success and advancement. Deming begins by arguing that the current system of management is flawed stating that the main problem is that were being taught that competition is the key to success. However, he argues that this is the combat of destruction. He instead encourages cooperation and that what society should be looking for is new knowledge. This is found within his idea of System of Profound Knowledge. Here his goal is to transform the style of management. Deming continues to explain that customers only learn what they are conditioned to expect. Here, he goes onto describe how quality is created. He states that it stems from top management and is determined rather than delegated. What is surprising is that he believes, “zero defect is not sufficient.†But, instead says that quality must show “continuous product improvement.â€This book taught me to see businesses, government and education different. One of his main points is to cooperate and with cooperation we can grow and improve in a better and more positive rate. I like this book because it teaches a person a challenging thought of going against the norm. What I think is interesting is when Deming challenges the concept of competition and instead encourages cooperation. Ever since we began school at the age of four or five, we were always rewarded for doing good and “sticking out†amongst our other peers and it’s been tailored like that ever since. Even now when we are applying for jobs, our resumes are in competition with our peers. I do agree with Deming’s belief in cooperation however, I also think that this only applies to the people that are willing to cooperate. In my opinion, the audience that Deming speaks to are those that are willing to learn and grow together as a society. And this is actually mentioned in the book where he discusses that the desire to learn is what can contribute to the growth of our society and advancement.
Deming starts by stating that the US is somewhat lacking in terms of quality and customer satisfaction compared to other countries. He says that this problem lies within our education system and teaching our children to corporate and work together. He stresses the importance of not focusing on reducing defects, but rather focusing on continuous product improvement. The second chapter is focused on the sources of waste and offers some workable solutions such as: removing ranking systems, making management responsible for actions, and understanding common cause variation vs. special cause variation. One of the biggest takeaways from this book in my opinion is Deming’s System of Profound knowledge. This starts with management understanding that cooperation is far more useful than competition in this business atmosphere. His four parts are: Appreciation for a system, Knowledge about variation, Theory of knowledge, and Psychology. Each are split up and discussed in the book. One of the components I found quite interesting was the Psychology section. Deming describes how all people different and these differences need to be understood by management for the system to work efficiently. Also, he describes intrinsic and extrinsic motivation. Management should understand these and realize that extrinsic can provide people with motivation up to a certain level while intrinsic can keep them continuously satisfied. Later in the book Deming goes over The Red Bead experiment, control charts, and the funnel. The funnel is a great visual demonstration to show tampering and the negative effects it has on a system. Tampering is very common is systems and is usually used to fix slight variation, but it does the exact opposite and creates more variation. Deming explains the need of a leader in a system to make change. He also gives the PDSA cycle which should be used by leaders to further understand and improve the system. This book explains how we need to change our thinking of business and other aspects of society and systems. How we should remove the idea that everyone is in competition and only then will we be able to succeed and see improvements at an exponential rate. I highly recommend reading through this and applying it to your own situations.
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